Refund policy

We want to ensure that you love your Victus Equestrian purchase, if however you are not 100% satisfied with your purchase for any reason, we want to make the return process as easy for you as possible. Victus Equestrian is happy to offer a refund, credit note or exchange within 30 days from the date of delivery.

To be eligible for return, they must be returned in their original, unworn condition with tags attached, unless deemed faulty by our team.

Temporary promotion on full price items:
Victus Equestrian agrees to offer a credit note or exchange to the value of the purchase within 30 days from the date of delivery. Sale items are not eligible for a refund unless deemed faulty by our team.

Sale/Markdown items:
Victus Equestrian agrees to offer a credit note or exchange to the value of the purchase within 30 days from the date of delivery. Sale items are not eligible for a refund unless deemed faulty by our team.

Clearance sale items:
Victus Equestrian does not accept any returns (inclusive of refunds, credit notes or exchange) for clearance sale items unless deemed faulty by our team. These items have been marked down to clear. This includes already reduced items purchased with a further discount or items marked as clearance items. 

International Returns:
All policies above for full price, sale/markdown and clearance sale items apply for International Customers. Please note that international online returns for change of mind or size will be at the customer's expense.

To initiate a return, please contact us at victusequestrian@gmail.com

Thank you