Shipping policy
Have a question about your order? You’ve come to the right place. Please see the information below.
Australian Shipping
Delivery Options
Standard Delivery - 2 – 10 Business Days - $12 or FREE over $200
Express Delivery - 1 – 5 Business Days - $18 or FREE over $250
*Delivery time frames begin from the time the parcel is collected by Australia Post.
International Shipping
New Zealand
3 – 10 Business Days - $20 or FREE over $300
United Kingdom
3 – 10 Business Days - £20 or FREE over £300
United States
3 – 10 Business Days - $25USD or FREE over $300USD
Europe
3 – 10 Business Days - €25 or FREE over €300
Rest of World
3 – 10 Business Days - $25 or FREE over $300
Duties & Taxes
When orders shipped internationally reach their destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Unfortunately, Victus Equestrian cannot be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced upon arrival. These will remain the responsibility of the customer. Please contact your local customs office for further information.
Delivery dates supplied by Victus Equestrian are a best estimate only and Victus Equestrian will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay by our delivery partners.
Please note that all international returns for change of mind or size will be made at the customer’s expense.
TRACKING YOUR ORDER
Once your order has been dispatched from our warehouse, you will receive a shipping notification via email containing a tracking number from one of our shipping partners.
Follow the directions on your confirmation email or notification to track your package.
DESPATCH TIME
Orders will be dispatched within 24hrs of order being placed.
Orders placed on the weekend or a public holiday will be dispatched by COB on the next business day.
Please allow an additional 2-3 business days for dispatch during busy sale periods.
Still can’t find the answer to your question? We’re here for you! Email us at victusequestrian@gmail.com